FREQUENTLY ASKED QUESTIONS
How long before I receive my item? What if I need my item rushed?
All items are processed within 3-5 business days after an order has been placed. Acrylic items require a bit more time and are processed within 5-8 business days.
Processing time refers to the time required to prepare a item for shipment. Additional time is needed for delivery/ transit. For delivery estimates, please refer to the additional FAQs below.
For those requiring an item by a specific date, we ask that you contact us in advance so that we can confirm whether we are able to meet your timeline.
Whoops! I provided the wrong shipping address. Now what?
If you have provided the wrong shipping address, please contact us as soon as possible. We will happily update your shipping address if we are notified prior to the order being shipped. Once an item has been shipped, we are unable to make changes to the shipping address. Customers are responsible for providing the correct shipping address upon checking out. Couronne Parties is not responsible for items delivered to the wrong address.
How long will it take to receive my order after it has shipped?
Our default shipping method for deliveries within the United States is the tracked shipping method through USPS. Shipments are guaranteed within 3-8 business days after the item has shipped and a tracking number will be provided for each order.
Upgrades to ‘priority’ mail are available at checkout for an extra fee. This option guarantees delivery within 3-5 business days after the item has shipped.
All orders ship from our warehouse in Toronto, Canada. Customers are responsible for customs fees, if any.
All Canadian orders are shipped with tracking via Canada Post. Shipments are guaranteed within 2-8 business days after the item has shipped. A tracking number is provided with this option.
Customers outside of Canada & United States
International customers in over 20 countries will have their items sent through a tracked service, and items will arrive between 5-21 business days after they have shipped. Countries with available tracked shipping include:
Australia, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Great Britain, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Norway*, Russian Federation, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand.
Customers located in other international countries will have their items sent through a non-tracked service, with an estimated arrival between 8-22 business days. A tracking number is not provided with this shipping option, and this timeline is not guaranteed.
Where do you ship from? Will I be charged duties?
Our head office is located in Toronto, Canada, and all of our Canadian orders will be shipped from this location. Orders sent to Canadian addresses will not have any additional duties or taxes beyond what is paid when checking out.
Orders from the United States will ship from Niagara Falls, New York via USPS. Although rare, it is possible for some orders to accrue additional taxes and/ or duties given that we are a Canadian shop.
International orders are also shipped from the United States (New York), and buyers are responsible for any customs and import taxes that may apply. Additional fees are dependent on country laws, and the total order amount.
I have something specific in mind - are you able to customize orders?
Many of our products can be customized! If you have something in mind, please don't hesitate to get in touch and we will be happy to assist.
Do you have a storefront I can visit?
We are an online party boutique. Unfortunately our warehouse is not open to the public. If you are located in the Toronto or GTA area and would like to pick up your online order, please get in touch and we will be happy to coordinate this for you.
How can I get in touch?
The easiest way to get in touch is through our website contact form. You can also reach us by email at email@example.com.
Due to sanitary reasons, we do not accept returns on the following products.
- Party Straws
- Seasonal Items (Christmas, Halloween etc.)
If you receive a damaged or defective product, please contact us to request a product replacement.
We accept returns or exchanges on all other products. To begin a return or exchange you must contact us within 7 days of receiving the product. A return request will be initiated, and the product must be returned to the address provided. Note: shipping cost of returns is the responsibility of the customer. We do not provide pre-paid shipping labels for returns or exchanges. The returned product must be received within 30 days of requesting the return.